What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

Jung Moon helps me to problem-solve every issue I've had with my hearing aids and with my insurance. He knew when my insurance would support me getting my second pair of hearing aids that are less expensive but more updated and modern than my first pair. He used the video...

Erin Davenport, on Google

Jung Moon has been well above what one would call an excellent help in my case. He has not only helped me at the time of my visit; he actually realized he needed to talk louder than normal for me to hear so he ran a second set of test...

Ana Pistone, on Google

I have been all over the valley for hearing service for my hearing aids. In 36 years this place is the best I have found. Mr. Jung Moon is so helpful and has gotten these hearing aids tuned up the best. Thank you Mr Moon and Garrett Hearing Aid center.:O)O:...

Gary Costa, on Google

Dad, age 92, lost one hearing aid. We went in for a hearing test before ordering a new set. Mr. Moon is amazing. He worked so carefully with Dad. Listened to his jokes and created a atmosphere that had us all relaxed and comfortable. Two weeks later the aids came...

Cindee Gaestel, on Google

I’ve had hearing aids for over 3 years and they are definitely a life change for the better. And I want to say that I really love the customer care in this office, Rebecca in the is so friendly, kind and helpful. And Jung Moon is so thorough in his...

Anita Winterfeldt, on Google

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