Doctor visits...even if they are to my benefit and involve no needles...always make me jittery as a hamster in a cat lady's house. But from the moment I walked into Garrett Hearing Aid Center I started to relax. The waiting room was bright and attractive, but that alone wouldn't have soothed me. My first sight was the receptionist explaining something to an elderly client...they were both laughing, and the girl at the desk was making sure the patient understood her with gestures or by repeating her words in a different manner...patiently and without the veiled annoyance my husband often displays when I don't understand him. Granted she is a trained professional and he is not, but the sight unclenched a knot in my stomach I hadn't realized was there. The visit only got better when I met Dr. Moon. He was very professional without being distant; friendly and comfortable to talk to. After a quick hearing test, he laid out a selection of hearing aids, and we discussed not only insurance and price but the possibility of financing the out of pocket cost of the brand he recommended. Left to my own devices I would have chosen the cheaper model but he took time to explain the drawbacks of that choice. He honestly seemed concerned that I get not only the best deal but the best equipment I could possibly afford. And so I went with his choice, realizing that if I avoided Amazon for the rest of the year I could purchase something that might very well change my life. Finally, heading for home my husband asked about the hearing aids and (old lady here) I couldn't remember anything but the price. Dr. Moon had given me his card so without much hope I emailed him...I had been the last appointment on a Friday and I was sure I wouldn't hear back till Monday. But in 20 minutes I had my answer.😀 I was so impressed!!! If I could give this clinic 20 stars I would do so. I went to the Merced branch, but they also have a clinic in Los Banos. If you need hearing aids and want caring, competent people to assist you, this is the place.
Kat Devlin, on Google
Jung Moon helps me to problem-solve every issue I've had with my hearing aids and with my insurance. He knew when my insurance would support me getting my second pair of hearing aids that are less expensive but more updated and modern than my first pair. He used the video support when we needed to complete some micro adjustments that have really helped. The office is very clean and everyone is very conscious about germ spreading which makes me feel very safe visiting under the pandemic scenario. I recommend my family members to use this hearing aid center even though they live far away because of the ease of scheduling appointments and the high-quality service they provide. I couldn't recommend them any higher.
Erin Davenport, on Google
Jung Moon has been well above what one would call an excellent help in my case. He has not only helped me at the time of my visit; he actually realized he needed to talk louder than normal for me to hear so he ran a second set of test and adjusted my aids which literally changed my life. He remained in contact when I needed him via email and has taken the time to advice and help me get my hearing aids to work at their best. He is courteous, cordial, thorough and very accessible. He truly cares and does not seem to do it "for the money": he appears to be very proud of what he does and that shows. Above excellent in all respects. Thank you always, Jung!
Ana Maria Pistone, on Google
The services provided by Jung at the Merced Garrett center were the best and most helpful I have received for many years. He knows his stuff, was patient, and gave good info. Many thanks!
Jeff Gilger, on Google
Dad, age 92, lost one hearing aid. We went in for a hearing test before ordering a new set. Mr. Moon is amazing. He worked so carefully with Dad. Listened to his jokes and created a atmosphere that had us all relaxed and comfortable. Two weeks later the aids came in. Back we went for fitting and hearing test. All went very well. One week later, back we went for a follow up. Mr. Moon jumped over the moon with his professionalism and ability. Making sure Dad's aids fit and worked perfectly. He is a First Class Gentleman. We remain completely pleased with our experiences at Garrett Hearing Aid Center. Thank you. Cindee L. Gaestel Lopez
Cindee Gaestel, on Google

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